"But even as some chefs are dreaming of a McDain's-inspired revolution, Danny Meyer, who is looked to as a kind of guru in the hospitality business, is totally against banning kids. However, he says, it's on the parents to do the right thing: "If a child misbehaves or is a distraction, it's the parents' responsibility to remove them; if they don't, they are the ones with bad manners, not the kids. And if an adult misbehaves or drinks too much or annoys the other diners, it's the manager's job or the owner's job to address it. The issue isn't kids, it's behavior."
This is from a Josh Ozersky article in Time. Talking about the recent ban of children from a restauarant in the north east.
But that is not what this is about. That just seems like common sense...kids, puppies, cats, and idiots do what they want...when they want. Its the people in charge of said personalities that need to step up and discipline.
Danny Meyer on the other hand is a very inspirational speaker. I recently got to listen to him speak at the TRA convention in Dallas. His talk was mainly focused on the air conditioning. As in we all have AC so it is not a big deal that brings people in as it used to be. If we all are doing our jobs, like cooking, and serving, and hosting, and bartending, and cleaning, and etc...you know...doing our daily jobs; then what is it that brings people in? Its how we make them feel.
That is what hospitality is about. If we are doing our jobs, then that is the AC...but in order to get guests and keep guests, then it all comes down to how we make them feel while they are with us.
So how do you feel?
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